The room is beautiful and the sleep number beds are amazing. But other than that, the hotel has inconsistent customer service and a terrible shuttle system. There are only 3 departing and 3 returning and it is so inconvenient. The last departing shuttle leaves at 11:15am so if you check-in that day, you need to pay for an expensive taxi. The last return is 10:45pm for magic kingdom and 9-10 for Hollywood. If you want to watch the fireworks or Fantasmic, these times will not work as it is complete chaos in the park and on the ferry/monorail. So if you will be using shuttle system, you might as well pay a little extra in stay in Disney Downtown Resort area where shuttles run every 30 minutes. On the last day, we used the hotel shuttle system of Downtown Disney (10-15 minute walk) as you can leave and come back when you want. It would be a perfect hotel if they had a better shuttle schedule.