Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the Hyatt Regency DFW in Texas, scheduled for check in on April 26, 2014, Hotwire itinerary. I understand that you unhappy and would like to transfer to a different hotel because of the star rating issue. I would be happy to provide you more information about this booking. To best assist our customers during the on-line booking process, Hotwire strives to provide clear instructions and accurate information on our site. To support our Hotel Star Ratings Promise, we constantly review our hotel partners' star ratings to ensure we provide the most accurate and up-to-date information. I can assure you we evaluated this hotel and Hotwire is confident that this is a four star hotel. As a reminder, in order to secure our low rates, our agreement with our suppliers is that reservations will be used as booked. For this reason, reservations cannot be changed, transferred or refunded. You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp. The terms of the booking are what allow us to offer the great fares you see on our site and for this reason, your reservation remains confirmed with the original details provided at the time of booking. If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire. Sincerely, Melvin M. Hotwire Customer Care