I didn't "talk" to anyone at DD. I talked to Ramon at EZ which was no help. Before I started I sent an e to Hotwire Customer Service asking about DD and if they allowed other opaque or hidden services. I rec'd an e from Amy who said they do if you can provide info that it is the same hotel. That is why we had to buy the rooms at EZ, to prove it was the Peabody. The first reject said that I didn't prove it was Peabody. The second said they needed a screen shot with daily breakdown. I cut and pasted confirmation from EZ and had to cut and paste the screen shot from EZ that showed the daily rate but the name was hidden. I scored tickets last night. We will be in the second row of Section 235. We should consider car pooling since parking looks to be at a premium. I have a van and it will just be my son and myself. I know how unnerving it can be when reject you. This is exactly what I sent to get them to pay up: Dear Laura L, Please review the following email and screen shot confirming the lower rate. Please read Amy's response to intitial questions regarding opaque services and see if I haven't followed Hotwires policies,terms and conditions. Sincerely, Russ Muller Dear Russ, Thank you for contacting Hotwire regarding our Low Price Guarantee. I am not exactly what the nature of your inquiry is. I am debating whether you are wanting to know if this is only a guarantee for our hotel reservations or if you are wondering if we honor price quotes from other opaque Web sites. I will attempt to answer either possibility. At this time, we are only able to offer the Low Price Guarantee in conjunction with our hotel reservations. When you apply for our Low Price Guarantee, we must be able to confirm that the lower rate you have found is for the same hotel. Therefore, if you find a lower rate on another opaque Web site, we are unable to know for sure that the lower rate is for the same hotel. If the above response does not adequately address your question, please reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Upon clarification of your question, we will be better able to assist you. Thank you for visiting Hotwire. Sincerely, Amy M Hotwire Customer Care www.hotwire.com Thank you for booking with EasyClickTravel! Hotel Reservation Summary Reservation Status: Confirm The Peabody Orlando 9801 International Drive Orlando Florida 32819 Issue Date: 3 Dec 2004 Reservation Number: 277327 Record Locator: 810553 Service Description Check In Check Out Room Type Rooms Nights Board Base 30 Dec 2004 2 Jan 2005 Superior 1 3 Guests Russell D. Muller Off the Record International Drive Sea World area Orlando FL Usa Room Type Availability Avg. Night Rate Superior On Request Hide Facilities and Price Details $139.00 Book It Room Includes: none Date Availability Sleeps 4 Dec 30 Dec 31 Jan 01 On Request On Request On Request 124.13 146.44 146.44 Average rate per room per night including taxes and fees is $160.18 Price Information Total Cost: 480.54 USD Remarks Please contact EasyClickTravel IMMEDIATELY if you encounter any problems during check-in. -----Original Message----- From: Hotwire Support [mailto:
[email protected]] Sent: Friday, December 03, 2004 1:55 PM To: muller_r Subject: Re: Hotwire Hotel Itinerary Number 5484043723 (KMM2133381V99444L0KM) Dear Russ, Thank you for your message regarding the Hotwire Hotel Low Price Guarantee for your reservation at the The Peabody Orlando, Hotwire Itinerary Number xxxxxx. After reviewing the information you submitted, we have determined that you are not eligible for a refund under the Low Price Guarantee. The documentation you provided does not confirm that the lower rate was for the same hotel that you booked on Hotwire. The information with the lower rate is an "Off the Record" hotel and does not specify the name of the hotel. We are unable to verify that this information was for The Peabody Orlando. The Terms and Conditions of the guarantee state: The Low Price Guarantee from Hotwire is available to any customer who purchases one or more room nights from Hotwire and finds a lower total pre-tax rate for the same hotel and the same dates from any other source within 48 hours following the customer's purchase on Hotwire. To view the Terms and Conditions in full, click on the link below or copy and paste it into your browser. hotwire.com/popUp/double-the-difference-terms-popup.jsp At Hotwire, our mission is to help you get the best hotel rates around. We are working to provide the most value for your money, while ensuring that our guarantee policy is fair and reasonable. Thank you again for your email and for using Hotwire. If you have any questions about this message, please respond by email. Sincerely, Laura L Hotwire Customer Care www.hotwire.com