ur_too_crazy

I recently stayed at this property (through hotwire) and was not charged the 8.50$ resort fee. I am not sure if the clerk forgot or if this fee is not charged when the booking is made through a third party (I didn`t want to ask too many questions at the risk of reminding her hint hint). Now that I think of it, the resort fee is probably included in the taxes and fees paid to hotwire. It would be the only logical explanation as to why this fee is so high (30% ??? WTF) Oh one more thing. The hotel website states that breakfast buffet is included with the room, not the case if you book through hotwire. The place is not as bad as tripadvisor reviews make it out to be (I would personally rate it at 1.5 to 2* max). Just take into account the price paid and you will be happy, it`s a relatively clean motel.

I was so convinced I was right yesterday (even after speaking to customer service), that I decided to book an extra night's stay at the new 2.5 star hotel just to prove them wrong. I figured even if I was wrong, staying another day on the cape wouldn't be so bad. Well guess what...... that 2.5 star hotel with the exact same amenites (Pool, Restaurant, High Speed Internet) ended up being the International Inn Hyannis. I had originally contested the 3 star rating. Last week they sent me an e-mail confirming that they stood by their 3 star rating Blah Blah Blah. So I got lied to twice by hotwire, once by e-mail and once on the phone after I questioned if the International Inn Hyannis was indeed the 2.5 star property. I'm not putting this out here to brag about my detective work, but rather to inform the board about Hotwire's devious business practice and obvious lack of respect for their customers. At the end of the day after speaking to a supervisor I was able to cancel my first reservation (4 nights) but had to keep my second (1 night) because it was indeed 2.5 stars when I booked it. Make your own conclusions, but in the future I'm staying far away from hotwire.

Just a little update on my situation. Just for fun I punched in the same dates into hotwire (19/07/09 to 23/07/09) and noticed that they are offering a hotel with a similar price (59$ instead of 56$) with the exact same amenities listed as 2.5 stars instead of 3 stars I had originally bid for (The tax rate of the new hotel 30% also seems to be the same). Smelling a fish, I called hotwire and the agent on the phone assured me that the international inn hyannis was still listed as 3 stars. I get a funny feeling that the star rating was dropped by them, and I'm being thrown a fastball. Basically what I am asking is if I have any recourse in this situation, and has there been any previous example of this happening?

8.50$ energy surcharge!!! WOW this just keeps getting better by the minute. I wonder if that fee is included in my Hotwire price? I already filed a star rating complaint with Hotwire, I guess I'll have to file a complaint about this surcharge as well. I understand that some hotels will charge for parking, or 12$ for a mini-bar chocolate bar, but energy surcharge????

So I rolled the dice on the 56$ 3* property from the 19/07/09 to 23/07/09 and ended up with the International Inn (Cuddles and Bubbles) in Hyannis, just as I feared. This property seems to get mixed reviews but at least the price is right (more money for lobster dinners), and seems to be centrally located. From reading reviews, looking at pictures, and surfing other travel sites, it seems to me that hotwire's 3 star rating seems highly overated for this property. They lead you to believe that you'll end up with a brand name hotel chain (such as Holiday Inn, Radisson, Doubletree) which is totally not the case.

I apologize for posting another thread, but I seem to be having a lot of problems identifying Cape Cod hotels. This 3* property lists for 56 $ from 19-07-09 to 23-07-09. Amenties include Pool, Restaurant, and High speed internet. I am just hoping it is not International Inn of Cuddle and Bubble which seems to have the same amenities but lists on other sites for 2.5* 3* Hyannis-Yarmouth-Dennis Port Amenties include Pool, Restaurant, and High speed internet

I would need help in identifying 3* hotel in Chatham-Brewster-Eastham for 109$ per night from 19/07/09 to 23/07/09. Amenities include ... fitness center, pool, restaurant, laundry facilities, and high speed internet