Location: On E. Wacker Drive, just south of the river and about a 3-minute walk to Michigan Avenue. Only potential drawback is that aside from the restaurants in the hotel (which include an outpost of the Palm) and at the Hyatt next door, you are a bit out of the way from all the dining/shopping across the river. It's not far, but if you like to be right in the middle of the action you might be a little disappointed. Service: Fine. I was only there for 2 nights and had minimal interaction with the staff, so nothing stood out either way. I was offered an upgrade for $30 at check in but turned it down. Room: Huge! Great north-facing view of the river and the Tribune/Wrigley/Hancock buildings. Bedding was quite comfortable, though the mattress was nothing special. Lighting was good. Carpet and other finishes were contemporary, clean, and did not show wear. I loved the bathroom--separate tub/shower units, large vanity. Bathrobes seem to be standard issue. My only problem was locating an electrical outlet to plug in the iron. Stay: Quite good. I would definitely go back.