geordie_on_tour

Just pick any Monday to Thursday in May and it will match

Just booked Tuesday to Saturday mid May 2011. 4 Star ESB Boutique/Business Centre. Rate per night: $197.00 Nights: 4 Rooms: 1 Sales Tax: $77.68 Occupancy tax: $55.44 Fees: $19.64 Subtotal: $940.76 Trip total: $940.76 It was the Kitano - happy with this locations and property at 4 nights for less than $1000

Date of stay is Sunday June 12 2011. Note that in January 2011, booking direct with the hotel on their website would have been cheaper. Hotwire refuse to pay the difference guarantee because the rate shown on the hotel site didn't show the pre-tax rate, only the total rate.

Where am I blaming Hotwire for the ommission or a pre-tax rate on the hotel web site?I am simply stating that the price guarantee offered by Hotwire is worthless if you find a better deal somewhere else, and that somewhere else doesn't show the pre-tax rate. Just a small list of places that don't show a pre-tax rate: Expedia Hotels.com Opodo Most European/Australian Hotel chains. A great facility on this forum would be a list of places who do show you the pre-tax rate which can be used for price compare with your booked HOTWIRE rate. Just an insight, but at the moment HOTWIRE can add any fees they want to a super low room price and pretty much guarantee they wont have to pay out.

Hotwire are refusing to pay a claim by me because the hotel in question doesn't advertise price pre-tax. The total price on the hotel website is cheaper than the total rate I paid with hotwire - they are refusing to pay up because the hotel website don't show pre-tax rates. Their guarantee is worthless in this scenario.

14 15 16 November 2010

4.5 stars Adelaide, Australia Smoke Free Rooms Airport Shuttle Fitness Center Pool(s) Restaurant(s) Business Center High-speed Internet Access Tennis Nearby Stamford Plaza Adelaide See ratings guide 150 North Terrace, Adelaide, AU, 5000 Rate per night: $128.00 Nights: 1 Sunday Night in June Rooms: 1 Tax recovery charges & fees: $21.92 Subtotal: $149.92 Trip total: $149.92

4 star Amsterdam City Centre Fitness Center Restaurant(s) Business Center Laundry Facilities High-speed Internet Access Golf Nearby Tennis Nearby Rate per night: $84.00 Nights: 3 (Sunday - Wed November 2010) Rooms: 1 Tax recovery charges & fees: $25.97 Subtotal: $277.97 Trip total: $277.97 MOVENPICK Piet Heinkade 11, Amsterdam, NL, 1019 BR

If you find a rate on a site that includes tax and fees yet beats the TOTAL price you pay with Hotwire they refuse to refund the difference. Example: Hotwire Deal: Room $100 Taxes $40 Total $140 Hotel Web Site: Room total inclusive price $120 Because the price quoted on the hotel site is higher than Hotwires PRE-TAX price they won't refund the difference - what a rip off! Watch out for Hotwire artificially hiking taxes/fees so they don't have to refund.