Hi heidilyn12, I was in the same situation with you, my bid was accepted at the Sheraton NY Hotel and Towers. I was excited about the excellent location but after reading about the review, I was very worried. To my great surprise, Sheraton NY Hotel and Towers was excellent in my experience, the staff were very helpful, friendly and attentive. We requested a room on the higher floors and they put us on level 43!!!!! Excellent views of the Manhattan skyline and even of Central Park. The room itself was nice, clean and not as old as I was expecting from what I had read in the reviews. The bed was comfortable and large flat screen TV was nice. The room was small compared to other hotels we've stayed at in other cities but I've been told that's what you get in Manhattan. The hotel looked newer and nicer than the pics posted on TripAdvisor. So don't worry too much. For what you're paying, I think its a fantastic deal! The location is prime! the Subway E, B & D is directly outside the hotel. Times Square, 5th Ave, Madison Ave, Central Park and Rockerfella Centre are all within walking distance. The only complaint I would have is the air vent in the bathroom and the Air Con was quite dusty and not as clean as I would have expected...but that's a rather minor issue. I'm not too sure about the star rating issue, we didnt really use the amenities. Overall, we were very happy with what we got. Dont worry too much about the bad reviews, although it's not THE best 4 star hotel we've stayed at, I'd say its much more than adequate! Enjoy your stay heidilyn12!
