Leavinlv

After speaking with the Hotwire representative they also were accomodating to cancel my new reservation that i had made at the Excalibur and rebook me at the Wynn at my original price as well as give me the Hotbucks back. Hotwire customer service has been exceptional as I am sure this has caused many headaches for their company as well as their customer service agents. They even set up a specific phone number just for people who had gotten bumped from the Wynn. For those of you who don't want to rebook out of spite that is fine but just realize that Wells Fargo is going to have to pay a hefty fee for the rooms that they booked and then cancelled as well as any space they reserved for meetings as well as events. The Wynn is not going to be out any money if you don't rebook, so think of yourself and the opportunity to stay in a very nice hotel for a lot less than what most 3 star on the strip were going for.

After getting the boot and now that Wells Fargo has pulled ou they are trying to rebook me. I have already cancelled my Trump room through Hotwire and rebooked at a 3 star for the same price. Now I get this letter from the Wynn in response to my complaint. Pretty funny. See below. Thank you for taking the time to contact us regarding the reservation difficulties you are experiencing. Our goal is to provide the finest accommodations and service and I was sorry to learn that your experience was less than what would be expected. Mr. XXXXX, I know that sincere words of regret and apology cannot make up for your disappointing experience. However, we have had a large group that was unable to fill the rooms set aside for them and because of this we would like to extend the opportunity for you to reinstate your reservation with us. In the interest of regaining your confidence in the level of service normally provided at Wynn Las Vegas, you will also will receive a complimentary breakfast buffet for two (2) persons. Upon arrival letters regarding the complimentary breakfast buffet can be picked up at the Wynn Concierge Desk with a photo ID. The Hotwire Customer Care center will be contacting you over the next few days to reinstate your reservation and advise you of your options. Should you wish, you may call Hotwire Customer Care services at: 1-866- Hotwire (468-9473). We look forward to welcoming you to Wynn Las Vegas. Sincerely, Becky Nathan Guest Relations Manager

This is the best. Read this letter I just recieved from the Wynn. I already cancelled with hotwire and rebooked at a 3 star. Dear XXXX: Thank you for taking the time to contact us regarding the reservation difficulties you are experiencing. Our goal is to provide the finest accommodations and service and I was sorry to learn that your experience was less than what would be expected. Mr. XXXXX, I know that sincere words of regret and apology cannot make up for your disappointing experience. However, we have had a large group that was unable to fill the rooms set aside for them and because of this we would like to extend the opportunity for you to reinstate your reservation with us. In the interest of regaining your confidence in the level of service normally provided at Wynn Las Vegas, you will also will receive a complimentary breakfast buffet for two (2) persons. Upon arrival letters regarding the complimentary breakfast buffet can be picked up at the Wynn Concierge Desk with a photo ID. The Hotwire Customer Care center will be contacting you over the next few days to reinstate your reservation and advise you of your options. Should you wish, you may call Hotwire Customer Care services at: 1-866- Hotwire (468-9473). We look forward to welcoming you to Wynn Las Vegas. Sincerely,

I just spoke to Hotwire about my reservation for the night of 2/14/09 being bumped. He looked for a comparable for me but said I would have to pay the difference. He then told me that if I stay at the Trump and then call Hotwire after my stay they will refund my one nights stay. I find this hard to believe and I anticipate some trouble with this but it really is my only shot at any sort of compensation. I don't want to stay at the Trump but at this point it is probably my best bet. Any more ideas out there.

I also got bumped today. I was booked only for 2/14/09 and all they gave me was $25 for my next Hotwire purchase. They moved me to the Trump. I live in Las Vegas and was looking for a nice Valentine's away from the kids. The Trump does not have a casino and when I booked, the hotel I agreed to had a casino. I'm waiting for a response to my e-mails to both the Wynn as well as Hotwire. I don't mind getting walked but to a hotel without a huge Vegas amenity such as a casino is pretty ridiculous. Any help would be appreciated.