Prior to check-in Once at LAX I called the hotel up from the complimentary phones. It was swiftly answered and in less than ten minutes the van stopped to pick me up. Van went full, back to the hotel. Check-in Unfortunately I got at the end of the huge check-in line and it was already well past mid-night. It took over 15 minutes to get me to the front desk. My check-in didn't take more than two minutes. No questions asked. Reservation was in the system. I was given a tower room. Room Fantastic - that's one word I'd use to describe it. Very well appointed. Large king bed, cable TV, clean, ammenities in the bathroom, nice towels and good sheets in bed. Air conditioning working perfectly. Nice view towards the airport. Alarm-clock and fridge available... Check-out One just needs to leave the room - no need to stop by at front desk. Vans towards the airport run every thirty minutes. If a van gets full prior to the thirthy minute dead-line it IMMEDIATELY heads to the airport. Comments There's a huge supermarket that remains open until 2am, next to the hotel. Quite convenient for a last minute purchase, be it food or something else. They claim to have a complimentary van service to Santa Monica - I didn't use it. I'd give it an A+ for a 2* property. It's very nice and at an excellent price. While there I did see Air China crew getting checked in. I was informed that the TOWER rooms are indeed much better than the other rooms. I'd highly recommend this property.