I bought a 4* Orlando on August 10, 2008 (for 5 nights 12/23 - 12/28/08). I received the Rosen Centre Hotel. Given that I love lots of information, I excitedly researched this hotel only to find out that 90% of the sites I visited (over 30) rated this hotel 3*. 10 % gave it a 3.5* and NOBODY gave it 4*. The following well known sites rate it a 3*: AAA, tripadvisor, yahoo, Travelocity, travelpost, and many others. There was a small number that gave it 3.5 * - Expedia being one. Hotwire & Expedia are owned by the same company, yet different rating scale? I could not find a single site rating this hotel 4*. I was disappointed. I could have bid on a 3* property for a lot less. For a 4* property, it was a great price and I booked this early because of the price. Otherwise, I would have waited until closer to my travel date. I immediately contacted Hotwire. The customer service rep told me to print out the pages from other websites and fax it to them. I did just that. I received an e-mail notification, a canned response from Hotwire saying they visited the hotel and are confident it deserves the 4* rating. I countered back about no other reputable sites giving this hotel a 4* and an overwhelming majority rating it with 3*. They postured that they use AAA, Fodors, Zagats, and Mobile to rate their properties. Well, AAA & Fodors give it 3* and Zagat does not rate it and I couldn't find Mobile's rating. After several back and forth attempts to resolve this, they finally found ONE site that rates this hotel 4* - Orbitz. They are saying because one site rates it 4*, so be it.....regardless of the umpteenth others that don't. Also, I found out Hotwire recently changed the rating on this hotel from 3.5* to 4*. I have used Hotwire several times over the past year. Mostly with good results. I did have one hotel stay in Sioux Falls that in no way qualified for Hotwire's star rating but I decided to give Hotwire the benefit of the doubt given the limited number of better hotels in that area. Well, fool me once....shame on you......fool me twice.....shame on, well, you know. This is poor business practice.