I just finished a 4 hour session of charging at windmills. I the unemployed father, borrowed money for the summer visit of my children. Well, I booked in reverse, my error was departing Boston to Atlanta for their flight. Where I live in Boston and they in Atlanta. Here is what the readers might find illuminating Priceline told me "it was cheaper to go to Northwest to fix it". After writing in waiting for response and following direction to the letter, my 550.21 total price for two was now penalized an additional $1280.00 to make the change. I fiddle with the dials and could get it no lower than $850.00. I called in and, in record time, spoke with an agent she gets it down to as low as possible for a penalty of $462.00. That would be over $1000.00 to get my kids up to see me. She recommends I go to priceline "as they can fix it for less". After I explain it to them for the third time I am put on hold for a full 45 minutes. During this time I "price" a ticket for the same route right then; with tax and all total is $586.00 for new unrelated tickets. Adding the 75 per ticket fee northwest and 30 per ticket Priceline change plus fare difference thats a penalty of 246.00 (about what I would have expected). So after 45 minutes the gentleman comes on the phone and says the best he can do is a 540.00 penalty... Message airlines are hurting if you falter in your booking details you might as well throw away the e-stub and buy another ticket cause there is where the gouging starts.
