Another update- I called Hotwire ( July 13, 2009) again (this will be 2nd call and 2 -e-mails--so far) still no resolution to the star rating issue. I spoke to the first rep, and she just said that she was confident that this hotel is a 3 star and said that no changes would be made because on July 11th a team of Hotwire specialist deemed this hotel a 3 star. Okay, so not getting no where with that rep ---I asked if I could talk to a supervisor, and the supervisor got on the phone and stated that an investigation team would re-open the case and look at the ratings one more time. He also, stated that Hotwire goes by guest surveys and I asked him that I didn't see any customer ratings on any of the major website- (Priceline,Expedia...) - but he assured me that they survey past customers from Hotwire ,who had stayed at hotels like Town House Motels had indeed rated, this hotel a 3 star---Funny thing, I was only able to find 2 customer ratings, on the web and was one very poor and one neutral for the hotel (found customer reviews on yahoo travel) Well, now I wait another 24-48 hours for the Hotwire to contact me, again. and see if any resolution can be made-- I will keep you posted on the outcome. p.s side info--I called The Town House Motel directly, and I inquired about the rates for a night. and the rate is $37.75 a night ( I got a higher rate- 39.00 from Hotwire.com)--- In addition, there is no restaurant on premise, their hotel, breakfast rotates between coffee and a doughnut or coffee and a honeybun. And in regards to wireless connection, the Town House Motel rep, told me that the wireless sometimes works and sometimes doesn't but they do have dial-up service available,if the wireless is not working. Wow, things are not looking up for this Motel--Also, this motel doesn't have a website- The supervisor at hotwire, said he would take a look at the website of the motel--ha, that made me laugh---because their is none--I really wonder how the investigation team works? Any insight? I feel at this point, since Hotwire.com has a no refund policy I am really no alternative but accept it--but, I will not--I will continue to contact hotwire and/or the BBB until a reasonable solution has come forward. Thanks again, everyone for your help