Hi there, paid $340 (Incl taxes) on Saturday April 5th for 2 nights in May in a 4.5 * in Union St East. 4.5-star hotel in Union Square East This deluxe establishment offers its guests tastefully decorated rooms and many special touches Got the PALCE HOTEL -LUXURY COLLECTION. Palace is not a 4.5* though is it? checked on Expedia, Hotels.com, and PRICELINE and it's a 4* on all of these. I am not happy about the response I had from HOTWIRE: Thank you for contacting us regarding your hotel reservation at Palace Hotel - Luxury Collection, Hotwire Itinerary Number xxxxxxxx. I understand you disagree with the star rating for Palace Hotel - Luxury Collection. I regret the inconvenience this has caused you. To best assist our customers during the on-line booking process, Hotwire strives to provide clear instructions and accurate information on our Web site. We constantly review our hotel partners' star ratings to ensure we provide accurate and up to date information in support of our Hotel Star Ratings Promise. We determine our star ratings by: - Visiting thousands of properties each year. - Carefully and frequently benchmark our star ratings against other travel sites and ratings authorities. - Investigate and act on customer rating concerns about specific properties. - Solicit customer feedback following every stay and adjusting our ratings accordingly. We recently reviewed this property March 21, 2008 and find that yes, Expedia, Travelocity, and Priceline do rate this hotel as a four star hotel, however Orbitz lists this as a five star hotel. In our review of Palace Hotel - Luxury Collection we also found the following review of the hotel which keeps it in line for a 4.5 star rating on Hotwire: A rich 19th century air of elegance greets you as you walk through the Palace Hotel doors. Beautiful vaulted ceilings and original Austrian crystal chandeliers recreate the glamour of yesteryear. Host to presidents, royalty, and giants of industry, the Palace Hotel is centrally located downtown and adjacent to the Financial District. Our hotel provides distinguished travelers with the excellent service to which they are accustomed, and was named to Conde Nast Traveler's 2002 Gold List. Unwind in the Palace Spa with an indulgent massage, body treatment, facial or personalized fitness session. Discover true California cuisine at one of our restaurants and lounges. Our renowned Garden Court restaurant features a beautiful domed ceiling of stained glass and was designated a historic landmark by the city of San Francisco in 1969. If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire. ******************************************************************************** ************************************************ What should I do? Contact my credit card company in the hope that they can help resolve the matter? They seem to put the * rating of that hotel up and down according to some of the stuff I've read in the forums. Thanks and good luck!