Well, not only was the hotel sold out but when we arrived (about 7pm) they were overbooked - they said a bus load of minors had to stay over as their bus had broken down - likely story! They sent us to the Sierra Suites in Waltham which turned out to be now owned by Extended Stay (Deluxe) in Waltham ( right behind the Westin). Was a nice place but was a bit further out of Boston than we expected. They offered to cover our taxi fares to the "T" and gave us a free 5 minute long distance call (oooh!). From the invoice at check out, they had to pay $275 to Extended Stay!!