Positives and negatives from my recent (July 2008) stay at the Palmer House Hilton in the Loop area of Chicago, Illinois: Positive: The hotel and its staff appear to be working assiduously to improve the hotel's past mixed reviews. Even though the hotel knew I was a "third party" (Priceline / Hotline) guest, the front desk promptly granted my request for a renovated room with two double beds. The room was large, with two closets. The beds were comfortable. Excellent, friendly, and alert security guards downstairs at street (below lobby) level. Every single staff member with whom I had contact was pleasant and helpful. My sense is that management, to its credit, has trained its employees to go above-and-beyond in interacting cordially with guests. The lobby, most rooms, and the fitness center have been renovated. The pool and the central street entrance are currently still closed for renovations. The hotel's location is excellent if you plan to see "Jersey Boys" or plan to visit the impressive Art Institute of Chicago or the new Millennium Park. Each is no more than 1.5 blocks away. All are worth a visit. There is a relatively new CVS across the street for those items you forget, and there is a second, seedier CVS around the block. A Corner Bakery next to the hotel supplies moderately-priced breakfast foods (ask for the scrambled eggs by themselves - not shown on the menu - and you'll get a plateful of tasty, hot eggs for $2.75), and an Au Bon Pain and a Panda Express near the Art Institute (1 block from the hotel) provide alternative sources of inexpensive meals. Lovely, historic, carefully-restored lobby. The restored ceiling (go online to see a photo) is exquisite. You may want to spend some time there: order a libation or simply drink in the ambience. The halls of the hotel are lined with framed, black-and-white photos of the stars who played the hotel from the 1940's on. The photos are a fascinating bit of memorabilia: you'll recognize Sonny and Cher, George Burns, Jack Jones, and many others. The hotel is only 1/2 block from the CTA "El" (subway). You can take the subway to and from the airport for a mere $2 each way, but the station near the hotel has no elevator, and dragging luggage up and down metal stairs can be a hot and uncomfortable business. There is an elevator at an El station a few blocks away. If you're taking in a Cubs game, the El takes you there and back, without the need to change lines. Don't even think of driving your own or a rented car into the city. Parking is scarce and pricey, and the drivers use horns instead of brakes, and consider lane lines and speed limits mere suggestions. Gray Line tours/trolleys (affiliated with Go Chicago cards) is conveniently located in the hotel lobby. Negative: There is no coffee maker in the room and no complimentary coffee in the lobby. To get coffee, you either have to visit the hotel restaurant, order room service, or go next door to the Corner Bakery. Bad for those of us who need our coffee to get dressed! Bathroom amenities are limited to shampoo, conditioner, and soap. The bathroom is small. There is a $15/night charge to use the fitness center. The neighborhood is so-so. Go left toward the river and Art Institute, and the neighborhood is fine. Go right, and the neighborhood rapidly goes downhill, with run-down stores and homeless persons lingering outside. The El (subway) is VERY close to the hotel (generally a good thing) and VERY noisy. If you are tired at night, you won't notice it for long. If you are a light sleeper, or are not accustomed to urban noises, you'll lie awake for awhile. No newspapers are delivered to the rooms; however, stacks of USA Today newspapers are left on a table near the elevators on each floor. I personally would prefer one of the local papers for more interesting local color, but others may disagree. The hotel should demand a refund from the design firm that selected the colors and fabrics for the renovated rooms. What WERE they thinking? The fabrics sport an ugly, retro combination of olive green, mustard green, vivid yellow, and similar colors. Truly unfortunate color combinations. The room I had, while large, did not have a couch. It did have a small desk and one comfortable reading chair, ottoman, and reading lamp. I saw other rooms as I walked past during housecleaning, and some were, indeed, much smaller than mine. I appreciated the hotel's thoughtfulness in providing me the larger room. Summary: I really WANT to like this hotel, because it clearly is trying so hard to better itself. And the people are so darn nice! But, even after the renovation, it still seems dated. If you love glitz and shiny new, this is not the hotel for you. If, however, you want to be within walking distance of the Art Institute, "Jersey Boys," and the Millennium Park, you may find this hotel a good fit. It certainly is NOT a cookie-cutter, chain hotel, and is one you will remember. You usually can secure a PL price of between $90 and $100 per night for this hotel which, in Chicago, is not bad.