we wanted to go to the cinco de mayo fest in elgin and gave the country inn another shot thru priceline. our stay was once again horrid. My mother emailed management with our concerns, and their response was "you get what you pay for." I would warn others not to bid 2.5* in elgin. stick with the 3* holiday inn. here is the response of management: I am so sorry to hear that your stay with us over 5/4 and 5/5 were less than perfect. After looking at your reservation on our system, I did notice that you made your reservation through a third party website such as Priceline or Hotwire. When you book through these sites, you are guaranteed the rate, not the room type. When we have these reservations, we accommodate your requests for smoking or non, and room type if we can. Unfortunately in your case, we were sold out of nonsmoking rooms, therefore your family was moved to smoking rooms. If you would like to guarantee your room types in the future, I recommend booking at a hotel's website or by using the 800 number regardless of hotel. It may cost a little more, but if you are sensitive to smoke it would be worth it for you. I understand that the pool was very full over the weekend. We do not host birthday parties at the hotel, we only allow those registered guests to use our facilities. There was a mother who booked two rooms on Friday night who had 6 young girls here for a party, but again, they were guests of our hotel. It is unfortunate that they were not respectful to the other guests who were using the pool. I do not have a security guard who patrols the hotel on the weekends, and maybe that should be something for me to look into in order to keep guests under control. We had a wedding, and two funerals in house the weekend you stayed with us, so there were more children here than usual. As for your room not being cleaned while you were out on Saturday; the hotel was sold out the night before, and the housekeepers get to each room as quickly as they can. If the housekeeper said that you had a DND sign on your door in the morning when they went to clean your room, and you did not, then I apologize for that. Sincerely, Molly Hanson Molly Hanson General Manager Country Inn and Suites by Carlson-Elgin, IL 847-426-6400 phone 847-426-6410 fax