deputydeputy

Hello, Thanks for your helpful response. I do have a screenshot of my online chat where they verified the bathroom policy. However this did not help me when I called in after checking in and finding out the situation. The phone CSR would do nothing for me so I messaged them on Twitter. They then offered a cancellation or a 20% refund. I agreed to take the 20%, which I'm now waiting to have processed. I will post here if there is any problem with that.

I booked a 3.5* PRICELINE EXPRESS Deal hotel in London and was given a room without a private bathroom. PRICELINE CSRs have told me in the past that a private bathroom is guaranteed with Express Deals, but they said they couldn't help me when I called to complain. I have also read that on these forums. Can anyone clarify this? Thank you

Amenities - restaurant, non-smoking rooms, handicapped rooms. Warning - this hotel gave us a room without a private bathroom. Checked with priceline ahead of time and they assured me that this is not possible, but when I called to complain they said that a private bathroom is not guaranteed. They have told me several times in the past that private bathroom is guaranteed with Express Deal.