Need to report on a bad experience with Hotwire. I got the Encore on Jan 5th and up til yesterday after numerous calls to Encore, the reservation could not be found. I was assured that Hotwire has my reservation but why would the information not transmitted to Encore within a day or so. The customer service rep could not explain after calling the hotel so they agreed to refund and cancel my reservation. Thank goodness to calling ENcore to confirm as I wouldn't want to arrive with my family to find out that our reservation is lost between systems. It is totally absurd and now I've to wait for the CC refund.