Mr. Canada

How did you do? I am waiting to hear back as I am in same boat as you. They are not allowed to change the reservation and arbitration is an option if you are booked far down the road. I emailed the CEO and am now dealing with corporate head office. They have options they are giving me. Just waiting to hear what they are.

Hotwire emailed me saying “ It is much of regret to inform you that your booking is not confirmed due to an internal error in our system. ...You will now be staying with Bellagio.” I called and Hotwire told me they don’t know what room they put me in and I requested the Cosmopolitan, as I was never consulted regarding an alternative. The Hotwire Terms of Use do not allow them to change a confirmed booking. They are able to uphold the Skylofts booking, but it will cost them too much money so they regret the deal they made. I offered to take the Wraparound Terrace Suite at Cosmopolitan since it is $4,000 CDN less money for the weekend. They claim it’s “not in their inventory” yet that room can be booked using Hotwire’s standard reservation system (and is available the weekend I am going to Vegas). So, we’ll see. I’m open to going to arbitration since it’s no cost to me and I’ll win. Hoping it doesn’t come to that.

On Sunday, September 4, I booked the MGM Skylofts for April 6-9, 2017 via Hotwire "secret hotel." I am in the same boat as everyone else who booked it with a low price (they increased the price 700% a day after I booked, obviously realizing the mistake). I just got off the phone with a Senior Supervisor from Hotwire who was able to offer me nothing. He literally only offered me a refund (which Hotwire is legally obligated to do if they can't provide the Skylofts as promised) and offered to let me rebook a different hotel at the exact same price as anyone else. That would mean that Hotwire was able to cause this problem and would pay not even one cent to resolve it. I was told that a "research team" will contact me in 7-10 days with a proposal. I will post the proposal. I'm at a loss as to how it takes that long to solve this problem.