Very nice hotel in a nice location with good facilities, pool area is nice. Staff are very nice and helpfu, except for the concierge, the hotel doesn't come up on sat nav systems and neither does the toad which this is off, the concierge was less then useless and directed me to the OTHER end of the Pacific Coast Highway, about 10 minutes away by car! In the end got a very helpful member of staff (Ben) who knew exactly where I was and got me there no problem, checkin-in staff made sure my room was ready and pre-checked me in as well as upgrading me to a bigger room free of charge! Generally very good experience just problem with finding it. Oh and in response to the hunch, nothing of the sort for me, the free upgrade shows that!