I sent the following to Priceline as I really don't like the idea of getting an off-strip hotel when bidding on the Strip Zones. I would like to bid on a hotel on the Las Vegas Strip using Priceline. However, your maps for the Strip include OFF-STRIP hotels such as the Westin - this place??? Really??? You call that four star??? -- and the Trump Hotel --- No Casino, no gambling and you call that 5* in Vegas??? Really??? Neither of these hotels are ON the strip. Why do your zones have OFF-STRIP Hotels. Surely you must know that many of us who go to Vegas want to be on the strip and only on the Strip. The Westin, The Trump, etc. ARE NOT on the Strip. As a direct result of this bizarre map you use, I WILL NOT BID on Las Vegas Hotels because I could end up OFF-STRIP. I will be happy to use Hotwire because their Strip Zones are truly STRIP HOTEL ZONES. Priceline's Strip Zones are not. Just thought you should know that by having this horrible zoning policy, you are losing business. Fix your zones and I would be happy to bid using Priceline. Until then, I simply cannot as I am not going to be stuck paying and on strip price for an off-strip hotel. So, did they send me a helpful response? Well, you be the judge... Thank you for taking the time to send us an e-mail. We apologize for any confusion and understand that you would like to state that the maps for the strip include off-strip hotels. The hotel chain examples listed on our site are provided to illustrate what you might expect when choosing a certain Star Level from priceline.com. We do indicate that the brands shown are only examples and may not be part of the priceline program. You have two options when reserving a hotel room with us, and where your hotel will be located is up to you. 1) When you Shop and Compare for your hotel, you can actually choose the hotel you want to stay in - so you'll know exactly what your location will be! Locations are also grouped into different areas in case you don't know exactly which hotel you'd like to stay in. Choose the area you are interested in and we'll provide you with a list of hotels in that location and the prices per night. Your savings may not be as significant as Naming Your Own Price, but you'll still pay less and you will tell us what hotel you want to call home for your stay! Please note that the areas presented for Name Your Own Price reservations are not the same as those offered for our retail rates. 2) When using the Name Your Own Price option, we've broken down many major cities into more manageable areas, and provided maps on our website indicating where each area starts and ends. Choose one or more areas where you'd like your hotel to be located, and we'll search them for a participating hotel at your desired star level willing to accept your price. If you see multiple areas for your city on our website, be sure to choose as many as you can - this allows us to search more hotels and gives you the best possible chance of getting rooms at your price. Remember - your hotel can be located anywhere within the area(s) you choose, and once hotel rooms are purchased they cannot be changed or cancelled - by us or by the hotel that accepts your offer. We thank you for the opportunity to assist you and hope you find this information helpful. Sincerely, Pradeep C. Customer Service Specialist I sent another email stating that they hadn't addressed my concern... Let's see if the robot has an answer .... If more people complain to priceline about this ridiculous zoning, maybe it will get changed.
