Actually, I'm a Priceline pro and I love getting a deal! Couldn't resist the gamble whether this was the 4.5* MGM or not :) I must admit - I panicked when I couldn't find the double the difference link and then found the right email address. Then I knew I was ready to bite the bullett. I used hotwire once before last Jan for Vegas as well (NYNY). So, I filled the form out and waited and waited - when I read someone warning that the rules changed to something in the lines of one request per year (I got a refund for the NYNY for $12 in Jan) - I was really sweating - but the rules read - one refund request every 6 weeks & max. of $1000/yr. So, I have my confirmation of a refund of $144.20 to being credited to my card within 10 business days.... no worries And great site you have developed here - great to see something geared towards hotwire as it has now become my favourite tool for a deal!