I'm so frustrated with priceline's star rating. I believe they are running an illegal scam. They advertise that under name your own price that you will get a star rated hotel, regarding consumer feedback, of 8 or better. The last two hotels, Doubletree by Hilton in Livermiee, Ca and another hotel I cannot remember the name of, in Patterson, Ca were 7.4 and 6.? and they were rated as a 3.0 hotel. The Doubletree, formerly a Holiday Inn has pretty nice beds and a decent TV but this is one dirty dirty dirty hotel. The carpeting must be from the old Holiday Inn and looks 30 years old or worse. I threw away two pairs of white socks that were black on the bottom from walking in hallways and in my room. No refrigerator, microwave and the ice bucket barely fit one soda with ice to keep it cold. It is surrounded by 1 star hotels where the people staying at those hotels smoke and drink and are loud out by the pool all hours of the night. I was so frustrated I called Priceline and told them that this name your own price is a contract. In that contract I am responsible for a credit card which I acknowledge will be charged bid accepted amount and that it is non refundable if I change my mind, don't like the hotel etc.Priceline, under this 'contract' agrees to provide me an 8.0 rated hotel room. ..or better. TO ALL WHO USE PRICELINE NAME YOUR OWN PRICE: HERE IS WHAT THEY TOLD ME REGARDING CUSTOMER FEEDBACK STAR RATE...THEY DON'T USE IT. That's right. They do not consider consumer feedback. What they go by, according to priceline's own words, is Priceline reps who visit these hotels and their rating, not the actual consumers who stay at these hotels, is what they go by. So without creating a Novel here I think this bars on illegal. Its a contract and they promise certain things. But if the consumer cannot count on those certain things then the conteact is null and void. Try getting a refund for a 3.0 that's really a 2.0 at best or a 8.0 consumer rating that isn't even a consumer rate but is really a 6.4 or a 7.4 but in no way an 8.0 or better. Does anyone have any suggestions?
