On Saturday morning I contacted Hotwire to dispute the term "hotel' vs. "apartment." My biggest concern was the fact that I thought I was purchasing a hotel which normally has things like an elevator (one of our travelers had recent knee surgery), a place to print out tickets which we will be buying for shows, events and tours. They apologized and offered a refund or informed me that they will book another hotel (but NOT at the price I was given for this place). After a lengthy battle of wills I told them to just keep the reservation the way it was. --- Here is an email I just woke up to this morning. I now feel scammed or at least taken advantage of. SHAME ON YOU HOTWIRE!
Dear _____,
I am contacting you in regards to itinerary number _________________ at Midtown East Vacation Rentals on October 8, 2015 in New York City, New York.
Hotwire has been notified by the Midtown East Vacation Rentals that the hotel will not be accepting reservations during the period of your scheduled stay.
We recognize that this situation is less than ideal and do our best to work with both customers and hotel partners to reach a satisfactory resolution for all involved. Because of this situation, we are offering you the option to have Hotwire rebook a new hotel for you or offering a full refund for this booking.
Please contact us at 1-866-HOTWIRE (468-9473) and a Customer Care Associate would be happy to assist with your selected option. We are available 24 hours a day, seven days a week for all your travel needs.
Sincerely,
Hotwire Customer Care