I had the exact same issue with HOTWIRE. I have used PRICELINE many times before always happy. This time I used HOTWIRE and the price I paid was exactly what was on the hotel website. I was trying to get a beachfront hotel. The ones listed in their choices were all beach front. The one I got was far from the beach. I think it was false advertising to use the beach front prices as the average and then give me a full price hotel off the beach. Even if I had gottena full price on the beach I would atleast have had something. Now we have neither savings or a beach hotel. I had hoped for both but would have settled for one or the other. Of course you get nowhere with customer support. I would strongly suggest using PRICELINE as it seems more honest.
