I dont mind paying for the extra services and goods I recieve. I do mind paying up front for things I will never use though. The company I work for books my rooms, and pays for them. I have encountered many problems with paying the "incidental" fees. I can be traveling for months at a time and found that I can have hundreds in incidental fees tied up with a hold put on my funds at a time. I stopped giving Hotels my credit card because of this. It has taken months to get the hold taken off my accounts, with no compensation from the ones who put it there. I have gave them cash instead, then another problem, they didnt have enough cash to give back to me. Here we go again! One time it took me 6 months to get back $200.00........after many phone calls....all my time.....not to mention the minutes I burned up on my cell.....6 months! What can a person do? I dont have that kind of money to let someone hold for months, I stay in Hotel everyday of the month most times. Can you imagine! I tell them I dont have a credit card, that they can take out my phone or simply turn it off, take out anything that they think I might steal. My stay has already been paid for, please give me my key and most times they will. Sometimes they ask for a cash deposit, between $25.00 and $100.00, I offer twenty, and tell them I need a written statement that I will be given cash back at the time I check out. I stay in nice hotels and not everyone of them ask for a deposit..! It should be an option if you want to pay it. With the way it is now days, the computer systems can allow or deny charges, depending on if you paid the Incidental fee, and they can turn your phone off to outside calls. If you charge anything to your room, they most always call the front desk to verify that you are a guest, so why not ask if you paid the Incidental fee! Looks like they need to be more customer friendly!
