Called again on Monday morning, got a person on the phone who once again said "don't worry about it, I'll take care of it"....the charge was still on my account Tuesday night (I'm not demanding, but that's 10 days later and $145 isn't exactly chump change...crediting an account is an immediate transaction, like a charge), so I disputed the charge and lo and behold what just posted, an "account adjustment" (not a "credit" which leads me to believe my dispute is what got the money back). Though I did like the hotel, this definitely discourages me from booking there again as this wasn't one person's mess up, it was also two people not returning voice mails, two people saying "I'll take care of it" and then not, and a not to helpful operator.