About a week ago we booked 2 rooms separately at the Palazzo at Hotwire for 5 adults.(May 22-77). We just checked on wednesday night and will be staying here until the 27th. We called the Hotel prior to checking in to request 2 beds for one room since there's 3 staying in that room, the Hotel staff denied our request and told us we have to pay extra $30 a night, I complained and they recommended to call Hotwire. We contacted Hotwire who told us we will only get the Luxury suite with one bed, after expressing my disappointment they contacted the Hotel and denied our request again. Out of options, our last chance was the $20 trick and it worked! We arrived at the hotel wednesday around 8:30 in the evening, there was one person in front with another receptionist. We checked in together but we booked the rooms separately. When she asked for our IDs and credit cards I didn't do the sandwich trick, instead I hid a $20 bill in my hand and politely asked if she could give us an upgrade for two beds in one room and a strip view. The receptionist said she can upgrade us to the Bella Suite with 2 beds and also the Luxury suite. Both rooms with a strip view on the 35th floor at no extra cost, and since only two of us will be using the gym and the resort amenities, she agreed to waive the entire resort fee for the first room, an extra $125 in fees for 5 nights. I then handed her the $20 bill, as she handed us the room keys. Its my first time staying at this hotel and Im overall impressed with the service, the bell service as well as the vallet is quick, the wifi in the rooms is free and doesn't require a sign in page. Lastly I later called the front desk and asked if they could waive the first night's resort fee for me because we didn't use the gym since it was closed for the evening, not suprisingly they did.
