Weighing in from the other side of the reception desk... There actually ARE hotels (I work in one) where it is absolutely impossible to change the room type for a Priceline reservation. In our system, for example, the room type code (KING or 2DBL) is tied to a rate code (PRLK or PRLD) that is linked to the rate Priceline pays our hotel. By changing the room type, the rate code and corresponding "internal" rate change automatically. Because the the hotel has already received payment from Priceline, in the form of an advance deposit, I have no way to override the payment or change any of the components. Everything must match or the system will not allow me to check you in. Period. Keep in mind, please, that most hotel property management and reservations systems have been around a lot longer than Priceline (and the internet, even.) They were set up to do things in a certain way, in a certain order, and can be very inflexible. You can throw a tantrum at the front desk. You can threaten me. You can swear at me. You can become demanding. You can stomp your feet while you huff and puff. When I tell you that I cannot change a Priceline reservation, I'm not trying to treat you as a "second class" guest. I'm just telling you that I (seriously) cannot change it. Trust me, I wish I could... I also wish I could make it stop raining in our parking lot so your shoes don't get ruined. I wish I could halt rush hour traffic while you're trying to get to our hotel. I wish I could give you windows that open up to let fresh air into the room. There are so many things I wish I could do that are out of my control. Changing a room type on a Priceline reservation is just another one of those things. It frustrates ME as much as it frustrates YOU.
