Yes it is the exact same hotel. When you call, tell them you have the confirmation number.... the first lady it didnt work for me too, so after a while i called again and another person did it for me, i think her name is Maluray (something like that) Approach pretend to ask what is the cancel policy in your hotel give them the confirmation number , ask can you please cancel it, make sure to ask them will u get fully refundable first Hope it works for you, just keep calling until you got the nice person. (try to call at night time ) Let me know if you have any questions