OK I am not a big complainer usualy BUT in this case, it really paid off. I loved my room and the hotel itself BUT they do have a habit of over-charging. In my case, they tried to add on phone calls until I broght down the in-room directory which listed they were free. They immediately removed the charges. They also tried to tack on additional taxes which were also removed (over an above the $2/night hotel tax). On New Years Eve, my car got blocked in for the whole night and because of this, they removed my parking charges for the whole stay without even asking. Finally, because of the holidays, the restaurant was closed for dinner so I emailed PL and also mentioned the hotel's over charging ... PL refunded me two nights. Now, I could email PL for many of my stays as ... for example, the Hilton Cherry Hill had no alarm clock in my room becuase of their renovations, the water was announced to be turned off for 5 hours for two days in a row or the Radisson MacAurthur's (Long Island, NY) restaurant was closed on a Sunday of my stay ... BUT I will limit my PL email complaints to once or twice a year.