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I followed up with hotwire by email asking for proof of the 100% customer satisfaction as I was concerned due to trip advisor reviews. They did not address my concern in the email and just responded it was a 3*. It seems they believe they can advertise any customer satisfaction level they want without being required to show any support for the information. Stayed at the hotel and I do not recommend it. In my opinion it is not a 3* and I gave it a very low customer satisfaction rating. Partly due to the odor in the lobby and room but primarily due to the hair& mold on the shower ceiling, filthy shower floor, dated matresses, and outdoor furniture & trash cans mixed with wood furniture in the lobby. Based on this experience, I will not use Hotwire again.

Booked 3* that stated 100% customer satisfaction rating. I can not find this hotel on the regular hotwire site to confirm the 100% satisfaction rating and trip advisor is only showing 3.5 out of 5 satisfaction with several recent negative reviews. I called a customer service representative and she told me there was no way for me to confirm it has a 100% customer satisfaction. I told her I believe that they should be able to provide proof of what they advertise and asked to be transferred to any 3* in williamsburg that showed 100% customer satisfaction reviews on their site and was refused. I also sent the request in writing. Do I have any options as I feel like this is bait and switch? Date of stay 9/4/11 Price paid $72+ hotwire taxes/fees 1452 Richmond Road Williamsburg, VA, 23185 Amenities Fitness CenterPool(s)Laundry Facilities (self-service)