horan21

Just to complete the story. Once I got the Courtyard hotel, I was told my reservation had been moved to the Towers. I argued a little bit but then just went with it. Of course I had to pay the resort fee now that my room was in the Casino. SO in summary I payed more money to get put into a room that was significantly cheaper on the Hotwire website, and i had to pay a resort fee on top of that. Hotwire seems to be slipping in customer service and quality of the awarded rooms. Or maybe I've just had 3 bad experiences in a row.

Used this website's HOTWIRE link 2.5* in Sparks, NV The Courtyard at John Ascuagas Nugget 2/18/10-2/19/10 $39 plus tax etc. Amenities Fitness Center Pool Restaurant Business Center High-speed Internet Access Golf Nearby Rather upset because I didn't want to stay in a casino, and payed more for a lower star rating that wasn't listed as a casino. (Could have had 4 star for $10 less; could have had 4.5 star for $3 more if I wanted to be in the casino). Surprise, it's a casino. I called hotwire customer service prior to booking and they assured me that if it was a casino it would be listed in the amenities. But, they lied. I wrote an email after the confirmation and tried to explain, however I"m pretty sure they will be no help. After using them for several years, I"m pretty sure this will be my last hotwire experience.

3* Hyatt Place Rancho Cordova, Sacramento $50 1/14/10-1/15/10

I read some reviews of the place before I left and wrote customer service to ask about the place. They wrote back and "assured" me that this hotel meets the 3 star criteria. Again we weren't talking about being annoyed by the cleaning staff, or not having enough towels. We are talking about black bugs between the sheets, condom wrappers next to the TV, a pillow that was black with mildew and covered with a stained pillow case. I expected them to find me another hotel and if there was a difference in price to cover that difference. Then maybe a $25 credit for lieing to me before the trip and the inconvience of wasting my evening during vacation. What I got was a bait and switch scenario.

do not under any circumstances book this property. Moldy pillow, stains on sheets. The guy gave us a room with some else in it. (evidently the person was poaching the room). Hotwire wasn't much help either. We weren't going to stay there under any circumstances. I tried to get Hotwire to book me another hotel. (They did finally refund the hotel, but would only book me another room through there website. So in the end ended up spending more money for a 2* hotel (Days Inn). THere was nothing wrong with the Days Inn except that I got suckered into spending nearly $60 for a room. Is there any recourse with HOTWIRE? who can I write? The customer service the night of the event was horrible

first bid $45 rejected, PRICELINE offered a $13 re-bid but I didn't use Bid $49 accepted

Need help identifiying 2* in Key West, FL 11/29/09 11/30/09 $72 near beach, pool, laundry thanks

Used the HOTWIRE link Country Hearth Inn 11/28/09-11/29/09 no amenities listed Hotel rate per night - Hotwire hot Rate: $39.00 Nights: 1 Rooms: 1 Subtotal: $39.00 Tax recovery charges and fees: $11.41 Total price: $50.41

Anyone have any guess on this hotel? thanks 11/28/09 -11/29/09 Islamorada Hotel (Key West FL, search) 2* Resort, beachfront, pool, restaurant $76 thanks

Booked with PRICELINE link. 4* Ft Lauderdale (Hollywood) Crowne Plaza, $70 bid tax 15.89 total 85.89 11/27/09-11/28/09