Schuetzi

Sorry for the late reply, been busy lately. And thanks for keeping me in mind. :) The amenities of the Atrium Suites are not listed in my account. Although it does say that the trip has been partially refunded, it still lists the old place on the itinerary. Again, I don't think that they differ from what was listed for the Sutton Suites (at least I didn't find anything there that was unexpected). Yes, after the initial confusion and trouble it still turned into a really good stay. The location of the new place actually wasn't that bad at all, except that it required some additional subway travel for most of our ventures. Thanks again for your help.

Update: So upon our return home, I did write Hotwire explaining what had happened to us, and that I was not pleased with the relocation of our accommodation, as well as not being asked/informed beforehand. I asked for reimbursement of the cost of one night's stay incl. tax, as well as the cab ride we had to take to get to the place. They responded immediately stating that they were very sorry for the inconvenience and would forward my email to a hotel specialist for review. Today, they informed me that they had transferred the exact amount I asked for into my bank account. They also credited my Hotwire account with $50 in HotDollars, which I hadn't even asked for. So big props to HOTWIRE! By the way, I noticed that our replacement property is not on the Hotwire New York hotel list. The manager of the place confirmed to me that they made inventory available through Hotwire for that place as well, so I thought it might be worth adding it to the list. It is an apartment building that rents condos for short- and longterm stay, so the discription would have to be a "condo", just like our original place. It would have to be 2* as well, as the manager said that they only have 2* property available for Hotwire. The name of the place is "Atrium Suites" (TripAdvisor Review). It is located at 160 Bleecker Street, which is the street north of Houston, so I guess it would fall into the SoHo/Downtown zone, even though it's technically still in the Village. I can't tell what amenities Hotwire lists, but what we had in our room was the same as was listed for our original booking (see my earlier post in this thread). We did have a two-bedroom apartment, but I'm pretty sure they gave us an upgrade. Anyway, hope this helps.

Thanks for that advice. It sounds like you hit the nail on the head. I talked to the property manager today, and she explained that they had some minor damage to the original property, but also admitted that they were completely maxed out and had no reserve capacities. Apparently she didn't inform Hotwire of the move until Sunday, and they in turn didn't inform me at all (she explained that she doesn't get my phone # or email from Hotwire). Our preference would be to stay in the current location, since we already unpacked and shopped groceries which are stored in the fridge. It would be too much of an ordeal to move back up to Midtown, especially since we're already spending way too much time dealing with these technicalities. But I would like to get a partial refund, since I didn't get the accomodation I booked. This place isn't too bad, but it's not an upgrade as far as star level (still a 2*), although the manager said it was larger than the other place (we don't need the extra space though). I'm not terribly mad with the location, but I was really looking forward to staying in Midtown. First night at no charge plus reimbursement of the cab ride would be great, do you think that is feasible even if we stay at the new location? Also, should I call/e-mail Hotwire right away to at least notify them of my "discontent", or should I completely ignore them for now and contact them upon my return home? Thanks again for your help.

Well I started my stay yesterday, and I am extremely pissed at Hotwire, and I'm not even talking about the place we're staying at. I would be very thankful if I could get some feedback/advice on this as I feel that Hotwire didn't handle this well at all: So we showed up at the 310 E55 St location to check in around 8 pm last night. The doorman there, however, did not have our name on the list of people supposed to check in that day (which had several other people who had booked through Hotwire on it), and he informed us that the place was full. So we called the Hotwire customer support, and (after keeping me on hold for about 30 minutes because they didn't seem to have a clue what went wrong) they informed me that I had been moved to a different location! The reason they gave me was apparent storm damage to the property (which was news to the doorman). After keeping me on hold for another while, they still couldn't give me any more details. They just gave me an address - 160 Clecker St, and I had them spell this street name for me twice - which we couldn't find anywhere in NYC. The doorman at the Sutton - who was very helpful - suggested that it might be 160 Bleecker St, where they have another property. So we told the lady from Hotwire support that we would follow up on this and get back to her if necessary. The doorman called the other place and it turned out that they did have a reservation under my name. This entire ordeal took about 90 minutes, and it was already approaching 10 pm, so we ended up taking a cab down there, since the place was almost four miles away in West Village! So, to recap: - I was moved to a different accomodation without my consent, for reasons that seem very dubious, and without being notified in any form of this. - I spend 90 minutes trying to sort this thing out, with very little support from Hotwire. Like I said, all they told me was an incorrect street address. It was after 10 pm when we checked into the place, so the evening was basically done. We had to pay for a cab to get there whereas we simply would have chosen a different subway route had we known beforehand. - The location I am staying in now (The Village) is completely different than what I had booked (Midtown East). I was really looking forward to staying in Midtown, and now I'm some 40 blocks south of it and almost four miles from my original location. I am definitely going to get back to Hotwire and let them know how unhappy I am with how they handled my booking, but I would also like to ask for a refund. Is this feasible? If so, how much can I ask for? Thanks for your help.

I had no luck on PRICELINE, so I went ahead and booked the 2* condo on HOTWIRE: 2* Condo, NYC/Midtown East, Sutton Place Suites @ 310 East 55St, $159/night from 9/9-9/16. Amenities as per HOTWIRE: Suite Studio Fully-equipped Kitchen Air Conditioning 24-hour Front Desk Laundry Facilities High-speed Internet Access Kitchenette I would ask the mods to modifiy this thread title to reflect this information as they see fit.

Thanks, I have suspected for a few days that I wasn't going to get anything in the 3* range within my budget. This seems to be a really tough time in NYC. It was actually $159/night though, and with the conversion rate to EUR that's not THAT bad (still more than I was initially hoing to pay). At least I know what to expect. It leaves a lot of room to be pleasantly surprised :). I've stayed at some pretty bad places before, so I'm not asking that much. I did use the HOTWIRE link for my purchase.

I went ahead and booked this. It is the Sutton Place Suites at 310 E 55St. Reviews don't sound too promising. :) We'll see how it turns out. I could not find ANYTHING decent at a reasonable price for my time of stay (9/9-9/16).

Hello everyone, I've been trying for several days to get a hotel room through PRICELINE for the week of 9/9-9/16. I initially wanted a 3*, but after being denied I went all the way down to 2* and included all Manhattan areas up to my limit of $145, but still no luck. Any guesses why I can't get a bid accepted? As a result, I have decided that splitting up my stay is now a viable option. I would appreciate any advice as to the best strategy for this and what would be a good date to "chop". Like I said, I'm pretty much willing to stay anywhere in Manhattan, and to go down as low as 2.5* or even a 2*, but I'm running out of time and I need to score something really soon. Any help is greatly appreciated. Thanks!