I just booked a HOTWIRE room at Hyatt Bonaventure in Weston FL. I noted 2 adults 2 children and was booked into a 1 king bed room. I called the hotel. They "noted" a request for 2 queens but suggested I call Hotwire. I called Hotwire and, after some mild, polite prodding, the CS rep called the hotel and asked them to change the reservation to a 2 queens room. She did, the hotel agreed, and I've got the room I wanted at a lowish price. The CS rep first gave me the "we book the room based on your profile" which of course is a bit silly since it clearly said we had 4 people sharing the room. A king room was inappropriate from the get go. Hotwire doesn't allow you to choose. My faith was restored in Hotwire when they agreed to call the hotel for me. I of course used the HOTWIRE link on betterbidding.com to place my order. Thanks, M