Hotwire's rating guidelines for 3-star hotels includes Holiday Inn, when I got a 3.5-star hotel in Glendale - Burbank - Universal City Area (May 24-29, 2009), I got The Beverly Garland Holiday Inn in North Hollywood, not only the staff here are rude, I asked one of them this simple question, how long does their washing machine cycle run, his EXACT reply, "I don't know and I don't care. I'm busy reading a text message now." Then he looked away from me! That's not all, I checked out of Hilton LAX, a 3.5-star rating at hotwire just before checking into this Holiday Inn, the Hilton may ranked in the 40s at tripadvisor but it is a much better hotel compared to The Beverly Garland Holiday Inn (which surprisingly ranks in the mid-20s at tripadvisor). The TV here is so old (from the 80s or 70s, seriously) - it is shocking. Of course, everything else here looks dated too, the room I got is small, Hilton LAX's rooms a lot more comfortable, this Holiday Inn looks and feels more like a Motel 6 or a Super 8. Be warned!