Longtime Priceline user, hep to the boars, research, re-bidding, etc. I've had almost universally great experiences, and I guess today was the day my time has come. I bid on a 2.5 star hotel in Toledo area, and won. But while looking up directions, I came across the litany of complaints about the place. For the record, I'm not a fussy traveller, and I fully udnertsand the trade-offs with blind-bidding and the variety of hotel experiences you get. And for this trip, i only need a sleep-over bed. But the consistency of repeated complaints re: issues that would be health-code violations (bedbugs, management admitted there was a problem with bedbugs, garbage left in hallways, poop left in the hot tub) pretty much left me with new math: I'd rather eat the bid then stay here. Obviously, I'd have a stranger case if I actually stayed there and experience this for myself, but it ain't worth it. So it goes -- but it rankles that the hotel will still pocket the money, and that Priceline lists a place that is clearly not up to their standards. of course, they may be unaware of it, which is why I'm happy to tell them. And tell them that keeping such places on their roster affects their reputation. And thus my query -- what's the best way to contact them in this situation? The customer service phone? A letter/email to somebody? Often one feels complaints just go in a big void, so I'm tapping the collective wisdom of this board to see if folks had better recommendations. thanks!
