I booked a hotel room through priceline. I was charged for it, and I called the hotel (Sun Suites Of Jacksonville) for confirmation and to advise I would arrive close to 11:30pm. Everything seemed to be in order. The nightmare. I arrived at the hotel at 11pm on check in date at Sun Suites Of Jacksonville Hotel. I spoke to Marlon, the front desk clerk. He offered to accommodate me to the hotel's sister property, but that property was sold out as well. He then gave up and asked me to speak to Priceline. I spoke to Thomas (agent #15323) at Priceline who didn't resolve anything for me. He said "you're on your own. You will receive a refund in 7 to 10 business days!!" Once I asked to speak to a supervisor, he said that supervisors Jared and Brandy did not want to speak to me and disconnected me. I WAS SHOCKED!! I called back and was told they were closing the call center at midnight, and left me to my own devises in a strange city. After 10 phone calls to other hotels, I learned all city hotel rooms were sold out because American Idol was conducting auditions the following day. I was a horor movie come true!! Its been days now since I have been trying to secure my refund but so far, all I have gotten is the run-arounds. The whole PRICELINE experience has been a nightmare!! I do not recomend!!
