I gave my credit card to the Hotel in order to assure the credit card company that I was not trying to avoid paying for the hotel. After all, I did stay there even if it was in duress. I requested a credit from Hotwire because they did not deliver the 3 star as per the terms of their website. I want the hotel to keep the hotel's charge and for Hotwire to refund Hotwire's charge. Latest news: The credit card company sent me a letter on April 20th denying my refund request. On 5/11 I made an official complaint to the San Francisco Bay Area Better Business Bureau (the one closest to Hotwire's HQ). On 5/14 Hotwire replied that all sales are final and offered to help me recover the Hotel's charge. In my rebuttal on May 15, I declined their offer and requested they refund their charges in full. I also said if they refuse, I would escalate the matter to the Attorney General's office. I have not received a reply to my rebuttal. I'll keep you posted. Today, May 21, I received an email from Hotwire Support crediting my account with $125 Hotwire HotDollars. There is no mention of my complaint and I don't know if its related to my complaint. Does anyone know if Hotwire HotDollars is a regular promotion? Has anyone ever received this before? FYI the Hotdollars email came with a link to HOTWIRE's T&Cs with the following language: "No Warranties Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to, warranties of title or implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any Request; (ii) that a User will receive the lowest available price for goods and/or services available through this Site; (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location; (iv) that use of this Site and all software, products or services associated with this Site will be error-free; (v) regarding the results that may be obtained from the use of this Site; (vi) regarding the completeness, accuracy, reliability or quality of any information, Content, data, service, advice or merchandise provided or available through this Site; or, (vii) regarding the performance or non-performance of this Site including, but not limited to, any performance or non-performance in connection with or as a consequence of the passage of time. You expressly agree that the use of this Site is at your sole risk." I'm not sure how the above T&C squares with the site statements that if you ask for a certain star level you will get it.