loveolive

The reply from Hotwire: Thank you for contacting us regarding your booking at the Days Inn & Suites - By the Falls I regret to hear that you are not happy with the details of your recent Hotwire hotel booking. To ensure a great stay at a hotel that meets your expectations, Hotwire strives to provide you with an accurate and up-to-date ratings guide. We are always listening to our customers and learning from their experiences. We continually review and update our hotel guide to ensure that the rating accurately reflects the overall service, accommodations and facilities of the hotel. We are confident that the current star rating of this property is an accurate reflection of its overall quality. This was reviewed most recently on June 8, 2006. Our hotel ratings guide explains that the brand names provided are examples only. Most brands feature hotels in multiple star-rating categories, and all properties are rated individually There is currently no national or international standard for hotel rating systems, so individual ratings can vary by source. At Hotwire, we determine our star ratings by: * Carefully benchmarking our star ratings against those of other travel sites and ratings authorities (but no other travel sites benchmaik the hotel as 3*) * Soliciting customer feedback following every stay and adjusting our ratings accordingly * Visiting thousands of properties each year * Investigating and acting upon customer star-rating concerns If you encounter a problem during your stay, contact us and we will work directly with our supplier to solve it. If we downgrade a property's star rating, we will rebook customers with upcoming reservations, and we will compensate affected customers who have stayed at the property within the past 60 days. We invite you to submit specific post-stay comments, based upon your experiences, explaining why you do not feel that the star rating is merited. We will be happy to forward to those comments to our hotel specialists for their review and evaluation. However, we are unable to refund or change your booking at this time. In negotiating such low rates with our hotel partners, we guarantee that bookings will be used as originally made. If we can be of further assistance, please feel free to reply to this email or to call us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire. Sincerely, Steve M Hotwire Customer Care www.hotwire.com

I have tried many times before but get nothing! But I still watch Hotwire , 08/29 I saw the price of "Hudson hotel" is down to $155 , I went to bid Priceline and bid $124 (20% less than Hotwire) and got it ! Thank betterbidding , it really help me to get the hotel . I love PS so much ~~~~~~ >8<

You are right in this Hotwire Niagara Falls thread. It is Days Inn ! But why days Inn is 3* hotel , it should be 2* . $49 night for the Days Inn in Niagara falls , OT 3* Hotel (should be 2*) Listed ammenities: 1.complimentary breakfast. 2.golf nearby 3.fitness centre 4.laudry facility coin operated 5.tennis nearby 6.pool(s) I got the hotel but I am disappointed ! According the Hotwire star rating guide , the " Days Inn" should be a 2* hotel ! Economy 2-Star Hotels Examples: Comfort Inn, La Quinta, Days Inn plus other top brands and quality hotels I want to claim the different star rating to Hotwire , is it possible ? My English is poor (I am not American) , have anyone can help me to write a complain letter to Hotwire? and ask to up the 3star or money return !