Hotwire let me down for the first time in almost a decade of using the site(a couple times before but it was their fault and I was refunded). Don't get me wrong, the hotel isn't bad and I am happy to have it. Good location, nice property, but here's what happened... Hotel was listed as follows: 3.5* $82 Lake Buena Vista - Downtown Disney area hotel Amenities: Fitness Center Pool(s) Restaurant(s) Laundry Facilities (self-service) High-Speed Internet Access Accessible for the blind Braille or raised signage Accessible for the deaf Accessible path of travel In-room accessibility Accessible bathroom Handicapped parking Roll-in shower After booking it was revealed that the hotel is Holiday Inn SunSpree Resort Lake Buena Vista, FL. A. The property is no longer "SunSpree" it is just Holiday Inn Resort Lake Buena Vista (no big deal) B. Partner sites of Hotwire that I use a lot myself for comparison - Tripadvisor.com and Hotels.com show this to be a 3* hotel, not 3.5* when I called about this they said they rate based on customer reviews which is NEWS TO ME! I thought there was an across-the-board standard star rating so if anyone can comment on this that would be great. C. I am used to getting 40-60% off hotels using Hotwire, which is why I love the site. Well not only did I not save that much, I didn't save any! I found this same property for the same dates on Kayak.com for $71.89 (over $10 per night less!). I called Hotwire to pull the price-match-guarantee card and they didn't act like they cared that they failed me. They acted like I was being cheap and like I was a bother, put me on hold several times for no reason for long periods and finally said they would credit me the difference. Very disappointed with Hotwire and this will effect my loyalty to the company. Consider yourself warned!