JP44

Yes we have kept the reservation and you are right we can use the reduction towards our next reservation. Will keep you updated.

If the letter noted that you could keep your reservation and get 50% credit, then they mean that you can get 50% of the cost of your stay in the form of a credit for future use on HOTWIRE and keep your reservation. It's worth contacting them, as if you can get credit for a future stay and keep your reservation, that's an awfully good deal.

I am quite puzzled how they can offer this deal, we are looking for two rooms from 5th April - 10th April, unsure whether to try Hotwire as we obtained 4* Hollywood $81 a night now offering for $104 and 4* Fort lauderdale beach $133, any recommendations.

Unsure what was meant by their reply, they offered to keep reservation and offered 50% reduction for a future stay?

Decided to keep reservation, assumed it to be Western Diplomat which was confirmed when I contacted hotel!

Welcome to Betterbidding. :)

There are occasionally situations where HOTWIRE finds that the hotel cannot offer all the amenities that were shown with the listing. Can you provide the list of amenities that were originally shown with the listing?

Additionally, did you get a letter from the service - if so, were you offered a 50% credit or the ability to cancel w/credit or both?

Thank you for sharing your win with the board and please use the site's HOTWIRE or PRICELINE links to start your purchases and searches.

Enjoy your stay.

When I booked All amenities were listed which included beach front, I did receive an e-mail but did not accept anything from them replying that my confirmed booking was Western Diplomat Hollywood Beach. Following this I contacted the Western Diplomat Hotel who confirmed that my reservation was at ocean front property.

Also booked this hotel are due to arrive 17th April - 19th April. Received an e-mail from hotwire yesterday, did not agree to accept anything replied back that I had a reservation at Hollywood Western Diplomat hotel. Received a reply to the effect that I had accepted a 50% reduction on hotel and keep original booking, following this telephoned Westin Diplomat who acknowledged a reservation in my name was for Westin Diplomat ocean side........ Confirmation enough for me! Wait and see what happens on 17th.

I have also received e-mail today with same details, what hotel are they offering? Where do we stand legally?

Just joined this forum, also booked on hotwire and got Western Diplomat April 17th -19th for $81 a night.

Really pleased with booking until I received an e-mail from Hotwire stating the hotel could not provide rooms near beach, hotwire have since removed beach access from their website.