Priceline Hotel: 3* Asheville Crowne Plaza

My $88 bid per night for two nights (second Saturday and Sunday in July) was accepted by PRICELINE for a 3* hotel in the downtown zone. The total with taxes and fees was $205. I got the Crowne Plaza.

Unfortunately, I discovered that the hotel was outside the shaded area of Priceline's map. I tried to get Priceline to cancel my reservation. After going around and around with them, I gave up (since I was already on the road) and ended up using the reservation. After getting back from our trip, I tried contacting Priceline again. I finally noticed that they had changed the shaded area of their map to include the Crowne Plaza. I offered a settlement with them--I would take a 25 percent refund. If they would not offer this, I told them I would dispute the charge on my credit card.

I ended up disputing the charge, sending my credit company details of all my contacts with Priceline. It took almost three months, but my credit card company finally upheld my dispute and told me I would not have to pay the $205. PRICELINE could have saved themselves and me a lot of grief if they had just admitted their mistake immediately and cancelled the reservation since it was clearly outside the zone at the time.

Thanks for the post and sharing your experience with the board..

Glad to hear that the zone boundaries are now correct in order to include this property.

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