I recently "won" the El Conquistador in Rio Grande/Fajardo Puerto Rico for $100. The one night stay isn't until 10/9/10, but I need to get this issue resolved ASAP. Unfortunately, I clicked on this area instead of the San Juan box which is directly underneath it on the zone selection page. I know--my error, not Priceline's. Calling Priceline within 15 minutes of seeing my error and a follow up e-mail has garnered a lot of "we're so sorrys" but they won't budge. Before I get flamed, I understand all of the rules and regs posted by Priceline, but I figured some good old fashioned Customer Service might be in order on Priceine's part--Fat Chance!!! My question is--Has anybody been stuck with a hotel they didn't want and was able to swap it for another hotel within the same chain? I was hoping to transfer the reservation from the El Conquistador to the El San Juan which is actually in San Juan. Both are part of the Waldorf Astoria Collection in the Hilton Group of hotels. I would even pick up the difference in the room rate from the bid amount to the posted room rate. It would probably cost me three times the $100 winning bid for transportation from the airport to El Conquistador and then to the cruise port plus the hours in a cab. I'm only going to be in San Juan for about 18 hours and really don't want to spend 1/3 of it in the back of a cab. Should I just go directly to the hotel to see if they would do this or do they need the approval of the Great and Powerful Oz, i.e, Priceline? Anybody that has actually negotiated through this type of situation and would be willing to help would be appreciated.