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About asus389

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  1. I was trying to reserve a hotel via HOTWIRE today that repeatedly showed up in their search. I selected it and clicked book now but upon entering my credit card security code (card number was already saved in my account) I got an error that the hotel was no longer available. I called Hotwire and they just gave me the run around. It seems like the room should be held when you click "Book Now" until you either confirm payment or a short amount of time expires the booking. That's the way nearly every other online business works. I called Hotwire again and they told me something to the effect that the offers on their site aren't actually accurate/real until the payment goes through - making "book now" kind of meaningless. That would also imply a sort of misrepresentation of their inventory. Any idea what's really going on here? Did I misunderstand how their booking process works? Or did they screw up?
  2. Can anyone tell me how Hotwire calculates "Tax recovery charges + fees"? For example, I was looking at booking a hotel on their site in Incline Village, NV. I know its the Hyatt because it is the only 4 star property in that specific area. The "retail" rate is $179 and Hyatt confirmed that there is a 13% tax on hotel rooms. So the taxes are $179*0.13 or $23.27. This is what the Hyatt web site says as well as Hotwire's non opaque pricing for this hotel. When I look at their "Hot Rate" opaque listing, the quoted rate is $85 but the "Tax recovery charges + fees" are $20.65 instead of the expected $11 ($85*0.13)! Thats %17.55 of the quoted rate. In addition, the Hotwire site states and Hyatt confirms that the taxes paid should be based on the discounted base rate (the rate hotwire pays for the room), so in theory it should be even lower. I got stonewalled hard when I called Hotwire customer service and asked how their fees work. They told me that the "Tax recovery charges + fees" are given to them by the hotel, and they don't have any influence. They explicitly denied adding booking fees to that number. But clearly that is not the case here. Are they stuffing their booking fee/commission in this "+ fees" part of the price? What accounts for the difference? thanks!
  3. Bid $85 a night for 2 rooms. Got it on the first try. Westin Michigan Ave. Room Cost (avg. per room, per night): $85.00 (USD) Number of Rooms: 2 Number of Nights: 2 Room Subtotal: $340.00 (USD) Taxes and Fees: $62.76 (USD) Total Room Cost: $402.76 (USD)
  4. I am seeing a hotel come up as: 4* Streeterville MMA $79 Fitness, Restaurant, Business, High Speed Internet, Spa 85% customer reviews recommended - 500+ reviews 4.5 Satisfaction 3.5/5 Trip Advisor The list says either Hyatt, Swissotel, or Felix Can anyone help me narrow it down further? thanks A