brg72

This board is to warn consumers and to help them. I am doing just that. PL is ripping off people with infants under the age of two. Perhaps you should call them and ask if they provide infants tickets at 10 percent of the standard fare that the airlines offer. After talking to 4 reps from PL 1) They were not aware of an infant ticket 2) According to PL a ticket purchase is charged as a regular price regardless of age on PL. Rather than discredit my complaint, take time to realize that PL was charging 700 dollars more than quantas for the same infant ticket. You obviously do not understand the price of international fares for infants under the age of two that priceline offers. While airlines charges a 10 percent fee of the adult fare for an infant ticket, priceline charges a full price. Obviously you never purchased an international ticket for an infant under the the age of two. If you did tell me if you paid the 10 percent of full fare. I am telling consumers to check with airlines directly for infants under the age of 2 for international flights prior to purchasing from third parties such as PL. Priceline charges a full price ticket for infants under the age of 2. Going directly to the airlines, they charge only 10 percent of the adult fair. I think that is more than reasonable to help others with infants under the age of 2 on an international flight when purchasing tickets from priceline. Now priceline was charging me 1000 dollars for an another ticket for our 18 month old. Quantas for the same ticket charged 300 bucks.

Please do not use priceline or hotwire if booking an international flight. According to Quantas, an infant ticket must be issued on all international flights. Priceline will not issue an infant ticket or has the tabs that you have a child <2. They only ask if the passenger is under the age of 18 and a whole ticket purchase is required regardless of age. Quantas will charge 10 percent of the purchase as a fee to allow your infant on the flight. The story: Quantas said that the booking agent i.e. Priceline must provide an infant ticket. They have no control of the ticket until the flight has departed. After several calls to priceline reps, they had no idea of an infant ticket and that we must purchase an entire ticket. I finally i conferenced quantas and priceline together on the phone. Priceline said there is no option for infant seats on the web portal and all transactions are through the web. No changes could be made by a priceline rep. Quantas then asked priceline to hang up and they would handle the matter. It took over an hour for them to take ownership of our booking and add our son. It was 300 dollars to add my infant. It was the same charge had i booked directly with quantas. In the future i will go directly through the airlines for an international flight with infants. Lesson learned: Customer reps for priceline only know their product that all tickets must be purchased regardless they are under 2 years if an infant ticket is required by the airlines. One rep admitted that since they were under 2, they should be treated like a domestic flight and no ticket is needed at all and cannot issue an infant seat without a full purchase. They simply do not have the capability on their web portal. Save yourself the headache.