I had an experience with Hotwire in the past that their hotels star rating is a little off from my understanding. For instance, I chose a 4* hotel rating in NYC and the website gave me a Holiday Inn.
When I called Hotwire and they explained that their star rating will be based on the hotel service too. In this case, Holiday Inn is provide 4* hotel service and that's why it's rated as 4*.
If you searched this NYC holiday inn in Goolgle, it's rated 3*. Because of the previous experience with Hotwire, I am very hesitating to use Hotwire again.
Would anyone please share with me your knowledge/experience with Hotwire Hotels star rating? Any surprise of finding out the hotwire hotel they assigned to you after you purchased?
Thanks in advance