Here is the situation. I booked a PRICELINE EXPRESS Deal that was promised to be located in Mid-Miami Beach. Once the booking was confirmed and the hotel was revealed, it turned out that it is located in Midtown Miami, so a completely different area, across Biscayne Bay. I contacted the Help Center; they even emailed me a pdf with a screenshot of what I saw while making the reservation, which clearly says Mid-Miami Beach. However, the agent insists that the hotel I got is located in the same area. I keep asking him to verify the non-opaque hotel list to see that it's in fact Midtown Miami. He replies that he did check it and this is the same area. After I talked to the agent for several minutes repeating the same information (he said that the reservation was non-refundable, cannot be changed, etc), I decided to stop the chat. I wonder if anyone of you has experienced anything similar. I am not sure how to ask them to compare maps and use some basic knowledge of geography - or even reading skills, to distinguish "Mid-Miami Beach" from "Midtown Miami". I was polite during the chat, but in the end I decided to stop. I suppose that if the website says "Your hotel will be located in Mid-Miami Beach Area," it is part of the contract. I asked the agent about what I should do in case I book a PRICELINE EXPRESS Deal in Miami which in the end turns out to be located in New York.
I can provide more details about the hotel, but I don't want to mislead anyone in case Priceline bothers to correct the error.