I talked to 3 different people (very calmly explaining that we were specifically looking for a pool and my kids were really disappointed) including a supervisor and they all said that Hotwire does not guarantee that the amenities will always be available. They would not compromise at all! Ramada was EXCELLENT esp. the Syracuse Ramada manager in straightening this out for us. I am a little turned off of Hotwire right now.
After speaking to several people (very politely) at Hotwire and getting nothing from them, we called the RAMADA INN and they called Hotwire on our behalf and had them refund our money. Thank-you RAMADA INN SYRACUSE!!! I have never stayed there, but will one day for sure!!!!
August 23-24 $59 3* Ramada Inn Syracuse Buckley Rd. Fitness, Pool, Restaurant, Business Center Zone: Carousel Center - Hancock Intl Airport Sorry and Thanks for your help again! Not doing Buffalo right now!