A pending credit card charge from Marriott, which initially seemed to be just a customary hold, actually posted for well over $100, when I already paid in advance through Priceline. I called the hotel and the manager is out. What is the best way to resolve being double billed? I.E. Being billed by both Priceline and then the Marriott for the same night, which was already paid for through Priceline. Should I just wait for the manager to come back from vacation? Should I send the hotel an email? Should I call Marriott Corporate? Should I call Priceline directly? Should I just dispute the charges?
Is this just a case of an inexperienced check-in agent, not finding the correct reservation, and then just creating a duplicate reservation? Wouldn't that be the kind of information to go over with a new guest, so that the prospective guest would be aware of the room rate that they would actually be billed, in order for the prospective guest to make that purchase decision, in the first place? Regardless, I ultimately received a bill for zero dollars. How then, can one very well be double charged for the room, when the reservation was was already paid for in advance? - I would gather that bill for zero dollars is just ancillary, for possible add-ons, over and above a guest being separately charged for the the rack rate?
If anyone has had any experience getting these types of issues resolved, please share. I know that this is something that shouldn't be difficult to get resolved, once the hotel manager takes a look at their double billing. But, is there a way to get it resolved prior to the hotel manager getting back from vacation?